Return and Refund Policy

1. Overview

Thank you for choosing Campus Sathi. We strive to provide valuable guidance and services to help you with your college admission journey. This policy outlines the terms under which returns or refunds may be considered for our paid services.

Due to the nature of digital services and personalized guidance provided, refunds are generally limited but handled on a case-by-case basis under specific circumstances outlined below.

2. Eligibility for a Refund

Refunds are handled on a case-by-case basis. You may be eligible for a full or partial refund under the following conditions:

• Service Not Rendered: If you paid for a specific service (e.g., a counseling session, a personalized report) and we failed to deliver that service within the agreed-upon timeframe due to reasons solely attributable to us.
• Technical Issues: In case of significant technical failure on our platform that prevents you from accessing or utilizing the core features of a paid service you purchased, and we are unable to resolve the issue within a reasonable time 72 hours.
• Duplicate Charges: If you were accidentally charged multiple times for the same service.

3. Non-Refundable Items/Services

Generally, the following are non-refundable:

• Services Already Rendered: Fees for counseling sessions that have already taken place, or reports/lists that have already been generated and delivered electronically.
• Digital Products/Tools Access: Fees for accessing digital guides, checklists, or generator tools once they have been accessed or used.
• Subscription Periods: Fees for any subscription period that has already commenced or passed.
• Change of Mind: Refunds are generally not provided if you simply change your mind after purchasing or accessing a service.

4. How to Request a Refund

To request a refund based on the eligibility criteria mentioned above, please contact us within 7 days of your purchase or the incident date.

Please email us at techwaveventures@gmail.com with the following information:

• Your full name and registered email address.
• Order number or transaction details (if applicable).
• The name of the service you are requesting a refund for.
• A clear explanation of the reason for your refund request, referencing the eligibility criteria.
• Any relevant supporting documentation (e.g., screenshots of technical issues).

We will review your request and notify you of the outcome via email within 7-15 business days.

5. Refund Processing

If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-15 business days. Please note that processing times may vary depending on your bank or payment provider.

If you haven't received an approved refund after the specified timeframe, please first check with your bank or credit card company. If you've done this and still have not received your refund, please contact us.

6. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to periodically review this policy to stay informed of updates.